Smithers-Oasis is dedicated to advancing the art and science of floriculture through the development of innovative products.
Our mission is to make OASIS® Branded Floral Foam and products both the preferred and purchase choice of florists and floral designers in the UK around the world.
Through a team of dedicated professionals, we keep current on important floral and horticultural trends so that we can provide our customers with the highest-performing products and best service. With insight and interest from all over the globe, we benefit from different perspectives and challenges, allowing us to provide our customers with the most trusted brands in the business, through our two main business segments:
Floral Products: Providing the industry's leading floral foam products for fresh, silk and dried flowers; bouquet holders, wedding accessory items, decorative wires and other speciality products for florists and floral designers both in the UK and worldwide.
Post-Harvest Products: Supplying the floral industry with a complete line of post-harvest care and handling products, including the industry's leading fresh flower foods. Our products meet the needs of every level of the distribution chain to ensure maximum consumer enjoyment of flowers
ISO9001 QUALITY MANAGEMENT SYSTEM
We are proud to share with you that Smithers Oasis UK / Oasis Floral Products are now certified to ISO9001:2015, Quality Management System by Bureau Veritas.
What is ISO9001?
ISO9001:2015 is an international standard which specifies the requirements for a quality management system (QMS).
Organisations adopt this standard to demonstrate they can provide products and services that meet customers’ requirements and applicable statutory and regulatory requirements.
The overall aim is to enhance customer satisfaction through the application of the QMS and to identify and reduce risks to the business.
How did we receive this certification?
Our passionate and experienced team have been working hard behind the scenes, improving our procedures, our systems, our products and our services.
We were audited by Bureau Veritas (BV) - a third-party certification body, which confirms to our customers and prospective customers that we are working in line with ISO9001:2015.
As part of this process going forward, we will be audited on an annual basis by BV and this is backed up by our own programme of internal audits, which take place throughout the year.
What does this mean for you, our customer?
It shows we are always putting our customers first and finding new ways to improve our procedures, to ensure you, our customers are always receiving the best service possible.
We have a non-conformance system in place. This ensures that all concerns are logged and recorded, from customer complaints, supplier issues, internal manufacturing concerns, delivery issues etc.
With this information, we can address issues fully by searching for root cause of concerns, whilst implementing short and long-term actions.
Overall, this means continued improvement for you, our much-valued customer.